AI-Powered Legal Intake

What If Every Call Was Handled by Your Best Person — Every Single Time?

Retainline is an AI voice agent trained on legal intake — with access to real-time information, perfect recall, and the ability to handle every call with the same professionalism, empathy, and thoroughness. No training ramp. No turnover. No variance between your best call and your worst.

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$109B
Lost annually by U.S. law firms
to missed & mishandled calls
"Source: Clio Legal Trends Report"
The Problem

Every Mishandled or Missed Call Is a Wasted Marketing Dollar

Your firm spends $500–$1,500 to generate a single lead through Google Ads, LSAs, and social media. When that lead calls and no one answers — or they fill out a form and wait hours for a callback — you didn't just lose a case. You burned the money you spent to get them there.

35%
of law firm calls go unanswered
78%
of clients hire the first attorney who answers
82%
of consumers expect an immediate response
Speed to Lead

The Fastest Response Wins the Case

Speed isn't a nice-to-have — it's the single biggest factor in whether a lead becomes a signed case. Retainline eliminates every second of delay.

📞
Inbound Calls
Under 3 Seconds

While competitors put callers on hold or send them to voicemail, Retainline picks up instantly. Every time. Every call. No hold music. No "please wait for the next available representative."

💬
Web Forms & Chats
Under 60 Seconds

When a lead fills out a form or starts a chat, Retainline calls them back before they've closed the browser tab. Only 28% of law firms respond within 5 minutes. Retainline responds in under one.

391%
higher conversion when responding in the first minute
78%
of clients hire whichever firm responds first
21x
more likely to qualify a lead in 5 min vs 30 min
Why AI Wins

Same Perfect Call. Every Single Time.

Your brand reputation is only as strong as the worst call your team takes. Retainline eliminates the variance entirely.

Human Intake Teams

  • Performance varies by mood, energy, and time of day
  • Bad days happen — rude or rushed calls lose cases
  • New hires need weeks of training before they're effective
  • Turnover means constantly retraining and losing quality
  • Inconsistent follow-up — some leads fall through the cracks
  • After-hours staff are often less experienced

Retainline

  • Same professional tone — call #1 or call #1,000
  • Never tired, never rude, never rushes through a call
  • Fully trained from day one — no ramp-up period
  • Zero turnover — your intake quality never dips
  • Every lead gets followed up on — nothing slips
  • Identical quality at 2 PM and 2 AM

"Your best marketing campaign means nothing if the phone isn't answered right. Every time."

The Solution

One AI. Three Ways to Deploy It.

Start where it makes sense for your firm. Each solution proves its value before you scale to the next. No disruption. No risk.

📞

AI Receptionist

Your always-on front desk. Retainline answers, routes, and takes messages — so no call goes unanswered.

🛡️

Overflow Protection

Catches every call your team misses. After hours, weekends, and peak volume — with lead qualification built in.

⚡

Front-End Qualification

All calls hit Retainline first. Qualified leads get warm-transferred to your closers. Everyone else is handled gracefully.

Start here → Add coverage → Full AI intake
Start Here

AI Receptionist: Your Always-On Front Desk

Retainline answers every call with your firm's name, routes callers to the right attorney, takes detailed messages, and sends instant notifications. A professional first impression that never calls in sick, never puts anyone on hold, and never misses a call.

Custom greeting with your firm's name
Call routing by attorney, department, or availability
Detailed message taking with instant email + SMS
Appointment scheduling (Calendly, Clio integration)
24/7/365 — zero process change required
Bilingual support (English + Spanish)

Best for: Solo practitioners, small firms, attorneys who are in court all day

📞
"Thank you for calling Smith & Associates. How may I help you?"
Answering Call...
Phase 1

Overflow Protection: Your Safety Net

Your intake team stays in place. Retainline catches everything they miss — after hours, weekends, lunch breaks, and high-volume spikes. When a call comes in that your team can't answer, Retainline picks it up, qualifies the lead, and delivers a full intake summary to your CRM.

After-hours, weekend, and holiday coverage
Lead qualification on every missed call
CRM integration + call recordings + transcripts
Bilingual support (English + Spanish)
Weekly performance reports

Best for: Firms with intake teams that miss after-hours and high-volume calls

🛡️
Missed call detected — Retainline answering
Qualifying Lead...
Phase 2

Front-End Qualification: Maximum ROI

Retainline becomes your first line of intake. Every call — inbound and outbound — hits Retainline first. Custom knockout questions filter out unqualified leads in under 60 seconds. Only qualified, ready-to-sign cases get warm-transferred to your top closers with full context attached.

All inbound + outbound calls through Retainline
Custom knockout questions per case type
Warm transfer with full context to closers
Outbound dialing on web forms in under 60 seconds
Real-time dashboard + dedicated account manager

Best for: Firms spending $10K+/mo on intake who want to cut costs by 50% and improve speed to lead

⚡
Lead qualified — transferring to closer
Warm Transfer Active
Why Switch

Retainline vs. Traditional Answering Services

Feature Traditional Services Retainline
Availability24/7 (with surcharges)24/7 — no surcharges
Speed to AnswerHold times, queuesInstant — every time
Simultaneous CallsLimited by headcountUnlimited
ConsistencyDepends who picks upSame quality, every call
BilingualUsually extra costBuilt-in (EN + ES)
Outbound Follow-upManual, delayedAutomatic, immediate
QualificationVaries by agent trainingCustom-trained to your criteria
Practice Areas

Built for Every Practice Area

Personal Injury

Qualify by injury type, accident date, insurance status, and medical treatment.

Workers' Compensation

Screen for employer details, injury circumstances, and filing deadlines.

Mass Tort

High-volume screening for product liability, environmental, and pharmaceutical cases.

Family Law

Intake for divorce, custody, and support cases with sensitive, professional handling.

Criminal Defense

Urgency-aware intake that prioritizes in-custody and arraignment-deadline cases.

Immigration

Bilingual intake for visa, asylum, deportation defense, and family petition cases.

Impact Calculator

What Are Lost Leads Really Costing You?

500
1005,000
$1,000
$200$2,500
35%
10%60%
Leads Lost / Month
175
missed calls + poorly handled intakes
Marketing Dollars Wasted
$175K
per month on leads that went nowhere
Annual Revenue at Risk
$2.1M
in lead spend that didn't convert

Between missed calls, slow follow-ups, and inconsistent intake — your firm is losing $2.1M per year in leads you already paid for.

Retainline handles every call with the same quality, thoroughness, and professionalism — so no lead is ever lost to human error.

Let's Talk About Your Numbers →

* Based on your inputs. Traditional answering service estimate based on industry-standard per-minute rates at 5 min avg call length. Actual costs vary.

About the Founders

Built by Operators, for Growth

Jordan Michaels

Jordan Michaels

Co-Founder

With over 15 years scaling healthcare operations, Jordan has led teams that handled millions of patient interactions across 2,000+ clinics.

He founded Ringadoc, a Founders Fund-backed after-hours answering service and clinic communication platform (acquired by Practice Fusion). Then he joined GoodRx as a founding team member, leading operations through their IPO. He managed a $750M marketplace serving 14 million monthly users and scaled call center operations to over 1 million interactions annually, all while maintaining 99% customer satisfaction and an industry best 92 NPS.

LinkedIn
Rudy Guerrero

Rudy Guerrero

Co-Founder

With a decade of experience managing $200 million plus in ad spend across legal, telecommunications, e-commerce, insurance, and Fortune 500 companies, Rudy is the founder of RG Digital Marketing — a full-service agency specializing in AI-powered marketing automation.

His deep expertise in legal advertising — running high-volume campaigns for personal injury, workers' compensation, and mass tort firms — is what makes Retainline possible. Rudy doesn't just understand how to generate leads for law firms; he understands why those leads get lost. Retainline exists to close that gap.

LinkedIn

Every Dollar You Spend on Marketing Deserves an Answer.

Book a 15-minute call. We'll show you exactly how many leads your firm is losing — and demo a live AI agent customized for your practice area.

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No commitment required
15-minute demo
Custom ROI analysis included
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